Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
Tickets: I would like to amend my order
Select your query type from above and your answer will appear here.
Except where stated (e.g. eTickets), ticket purchases on the store are are supplied, delivered and supported separately from other items you may purchase by our ticketing partner Crowdsurge. For this reason, the main webstore Customer Services team contactable via the Contact Us link below will not be able to help you with Ticket issues.
Instead, once your order has been purchased and confirmed (i.e. you have received a transaction confirmation email from us AND a ticket confirmation email from Crowdsurge) you can contact Crowdsurge via their Support Page with any ticket enquiries HERE
Please note Tickets are non-refundable except if the show is cancelled by the Promotor (in which case, you will be emailed by Crowdsurge).
Contact Crowdsurge via their Support Pages >>>
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