Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
International Customers: What countries do you deliver to / I can’t find my country in the Delivery Country options?
Select your query type from above and your answer will appear here.
You can select your delivery country via a dropdown menu during the checkout process. If your country is not listed, unfortunately we are unable to offer delivery to your country – this due to distribution agreements with our warehouse and delivery service partners and is unfortunately beyond our control.
The delivery label is automatically generated from the address you type into your delivery details when you place your order, so please be careful to check you have entered your address correctly and fully. You are responsible for getting this right. We are not responsible for non-delivery if you have entered your address incorrectly.
Russian Customers
We received this correspondence from our Russian carrier, which means we are unfortunately unable to ship to Russia at the present time.
"Moscow customs have recently introduced very strict controls on the import of non-document shipments. They are particularly concentrating on ensuring goods to private individuals are both properly described and valued on the commercial invoice.
As a result, most of our competitors have suspended moving shipments to private individuals in Russia. Businesses wishing to ship have therefore turned to us, but the customs restrictions, the length of time customs are having to work on shipments to private individuals and consequently the amount of shipments we have to put on hold to resolve discrepancies is more than we are currently able to satisfactorily process. We have therefore decided that we must also temporarily suspend non-document shipments to private individuals within Russia"
Thank you for your feedback.