Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
What formats do you sell in?
Select your query type from above and your answer will appear here.
Unless otherwise stated all audio downloads are sold as high quality MP3 (320k 44.1kHz 16 bit) files. MP3 is the most universal audio file format and should be playable by all media players and portable music devices.
Unless otherwise stated all video downloads are sold as WMV 640x480, 25fps, 1500kb (DRM free)
If you want to convert them to ipod format, you can use the free online video convertor at http://online.movavi.com/ or download a free video convertor such as Free iPod Video Convertor.
Then simply add the converted MP4 / MOV file to your itunes library and add to your ipod.
Thank you for your feedback.
