Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
My download won’t play on my MP3 player / phone
Select your query type from above and your answer will appear here.
If you have downloaded your music as a single (zip) file, you should make sure that you have unzipped the ZIP file and extracted the files before you attempt to play them.
In many cases you will also need to add the files to your music library on your computer and add them to your device via the recommended software for them to be found and play on your device.
For video downloads, unless otherwise stated all video downloads are sold in WMV format, which Apple do not allow to play on ipods as standard. Once you have unzipped your ZIP file download to access the WMV file, use the free online video convertor at http://online.movavi.com/or download a free video convertor program such as Free Ipod Video Convertor to convert them to ipod MP4 format (selected on the drop down menu). Then simply add the converted MP4 file to your itunes library and add to your ipod.
Thank you for your feedback.
