Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
Contact Details
Select your query type from above and your answer will appear here.
Please be sure to check out the other sections of the FAQs - your query might already have an answer!
If you can’t find anything in the other sections, you can contact the Webstore Customer Services team via the Contact Us link below.
To help us help you as quick as possible, please be sure to include as much detail as you can about your order and the issue, what you have previously tried to remedy the situation and how we can help.
Please note that the webstore customer services team can only help you with webstore orders you have placed or website issues.
They will not be able to answer questions or have any contact details for queries about:
> Artist / Management Queries - anything to do with the band directly
- music questions or requests
- touring questions or requests
- availability for bookings
- release dates
- charity requests
- signing requests
- Detailed technical support
- Any product not sold on the webstore
- Future availability of product
- Release dates for product on any other webstore or retail destination
Thank you for your feedback.
