Although we endeavour to package items appropriately for post, from time to time goods may be damaged in transit. If you have received a damaged item:

1) Contact the Customer Services team on the link below selecting Damaged Item as the subject line and including the Order Reference number from your confirmation email and as much detail as possible about the damaged item, preferably with a photo.

2) They will confirm the request with you and advise you on returning the goods. We will cover the cost of postage for any defective physical Product return.

3) Once they have confirmed the request and return postage details, provided that you return such defective physical Product to us within thirty (30) days following receipt (determined in the same manner as the Right of Cancellation above), we will (on your election) either send you a replacement physical Product upto the equivalent value of the relevant item, or provide you with a refund for that item. You will need to return the damaged item to us before we can take further action.