Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
Voucher/Discount/Promotional/Redemption Codes
Select your query type from above and your answer will appear here.
You can enter discount/promotional codes in the Redeem A Voucher Code section in the Checkout pages of the store when you are completing your order.
Redemption Codes: If you are using a code to redeem an item you have already paid for elsewhere, please note that you may have been given a specific webpage URL to use your Redemption Code rather than the Checkout – the code will therefore not work in the Redeem A Voucher Code section in the Checkout pages, but only on the specified webpage URL.
If you are experiencing problems redeeming a voucher:
- Please ensure that you are inputting the whole voucher code, and haven’t included any extra spaces by mistake (a common problem if you copy and paste voucher codes).
- Your voucher may have expired or there may be other conditions to use. Please go back to where you received the Promotional Code and check the details for specific information (for example, a specific webpage URL to use the code rather than the Redeem A Voucher Code section on the Checkout
If you are still encountering problems please contact customer service via the Contact Us link below this answer.
Thank you for your feedback.
