Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
My download link doesn’t work / freezes / crashes
Select your query type from above and your answer will appear here.
Due the vast number of computer setups, network configurations and internet connections, we are unable to provide full technical support on download connections.
If a download link provided does not work, freezes or crashes, it is most likely due to:
- A problem with your internet connection for any of the above reasons.
- There is a restriction on downloading the item from your country – see the What countries are downloads available in? section.
- You have exceeded your permitted number of downloads – see the How many times can I download a product I’ve ordered? section.
If you are still having problems please get in touch with customer services on the Contact Us link below this answer.
Thank you for your feedback.
