Delivery Information
We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Ticket Delivery
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Download Delivery
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Lykke Li Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
International Customers: What countries are downloads available in?
Select your query type from above and your answer will appear here.
Although in many cases digital downloads are available to download from anywhere, due to licensing restrictions, downloads may not be available in every country we deliver physical product to.
Note that these are restrictions placed on the delivery mechanism, rather than the webstore purchase process. For this reason it is occasionally possible that an order could be placed for a digital product that is not allowed to be delivered to that country.
If you have ordered a download product and the download link does not work it may be due to territory restrictions - please contact customer services on the Contact Us link below this answer. A working download link or a refund can be arranged if appropriate.
Thank you for your feedback.
